Shipping and returns

We kindly remind you that buying products over the internet provides a different shopping experience to buying in-store. We have made every effort to display as accurately as possible the colours of our products. However, as the actual colours you see will depend on your monitor settings, we cannot guarantee that your monitor’s display of any colour will accurately reflect the colour of the product on delivery and we cannot be held responsible for differences which appear as a result of the aforementioned point. All measurements are approximate, but every effort is made to ensure they are as accurate as possible. Unless otherwise stated, sizes indicated are UK sizes.

We will take all reasonable care to ensure that all details, descriptions and prices of products appearing on the website are correct at the time when the relevant information is entered onto the system.

If we discover an error in the price of any goods that you have ordered, we will inform you of this as soon as possible and give you the option of reconfirming your order at the correct price or cancelling it. If we are unable to contact you we will treat the order as cancelled. If you cancel, and you have already paid for the goods, you will receive a full refund.

Easy Returns & Exchanges policy

Refund & Returns Policy

At Laura Green, each garment is created with the utmost care, craftsmanship, and attention to detail.

We want you to feel completely confident in your purchase and are happy to assist should you wish to arrange a return or exchange.

Ready-to-Wear

For in-stock, ready-to-wear pieces purchased online, we offer a full refund on items returned within 14 days of receipt.
Garments must be returned in the condition in which they were received — unworn, unmarked, and with all original tags and packaging intact.
We kindly ask that items are carefully repacked (ideally using the original packaging) to ensure safe return transit.

To initiate a return, please contact our Client Services team at info@lauragreenlondon.com  or via WhatsApp/call on 07549 621215. We’ll provide you with return instructions and assist with next steps.

Ready-to-Wear Purchases

For pieces purchased directly from our Atelier, we are pleased to offer an exchange or credit note for items returned within 14 days of purchase, provided they are:

• In perfect condition — unworn, unmarked, and with all original tags and packaging intact.
• Returned in person or via a secure courier, by prior arrangement with our Client Services team

Refunds are not available for in-person purchases unless the item is faulty or not as described, in which case a full refund or repair will be arranged in accordance with the Consumer Rights Act 2015.

Pre-Ordered, Altered & Bespoke Pieces

If your unaltered pre-ordered piece is returned within 14 days of receipt, we are pleased to offer a brand credit, valid for 12 months from the date of issue and redeemable against any future Laura Green purchase.

 Pieces that are altered or bespoke are made especially for you and are therefore not eligible for return or refund.

 If you have any questions or would like further guidance, we are always here to help at info@lauragreenlondon.com or via call or WhatsApp at 07549 621215

Need A Different Size?

There is no cost to exchange your purchase if you bought from our collection that is in stock. For all Pre-order items we can make alterations to these garments if you wish at an additional charge to suit your requirements. If you are based outside the EU, taxes and duties are applicable.

If you wish to try another style, simply return it and we will carry over this credit to a new purchase and refund/ask for the difference.

To help you choose the perfect fit the next time, why not contact our Atelier Consultants for some expert advice before purchasing? This helps to reduce the impact on our environment and makes your shopping experience even more hassle-free.

Call us at +44 7549 621215 or email info@lauragreenlondon.com for any questions.

Please address the returns to our atelier:
Should you require a return, please contact us at info@lauragreenlondon.com.

– We will refund your credit card as soon as we receive your goods in the original condition with labels still attached, however dependant on credit card type this can take up to 10 days to show on your statement. Please allow for this.

– If your garment is bespoke or purchased from our Pre-order service hat has size changes, as with our terms and conditions, the garment cannot be returned.

International returns both online and via telephone:
– If you would like to return your products, please notify us of your intention to return within 48 hours of receipt of goods. It is helpful if you can let us know the reason for return.

– Please return your goods in the same box used for the delivery and remove existing shipping labels completely. Attach the fresh return address label which is enclosed within your parcel, along with documentation provided by your chosen courier (we suggest UPS, DHL or Fedex or your domestic postal service) If using a domestic postal service, you must use a track-able service.

– You must write on top of the box, and on the necessary documentation that the goods are a return of purchase for refund, otherwise you may be liable for import duty.

Shipping Information:

Delivery to the UK
All UK orders will be delivered within 3 business days from dispatch and delivery is free. You will receive an estimated arrival date and tracking for your parcel when shipped.

Delivery to Europe
All European orders will be delivered within 3 – 5 business days from dispatch, charged from £35.

Delivery to the USA
All USA orders will be delivered within 7 business days from dispatch, charged from £60.

Delivery to the rest of the World
All Rest of the World orders will be delivered within 7 business days from dispatch, charged from £60.

Delivery costs are non refundable.

Customs and Duty

All customs and duties are included in the price of the goods as seen on the website and at checkout. We cannot accept responsibility for any further costs incurred after customs clearance.

Any delivery costs incurred by Laura Green due to parcels being rejected by the customer will be offset against the refund due to the customer.

Some International shipments may take between 2-3 days longer depending upon the customs regulations and third-party issues. We cannot be held responsible for any lengthy delays which occur due to customs regulations.

© Laura Green London, 2025 +44 7549 621215